Warranty Policy

WARRANTY POLICY

At www.foldultra.com, we are committed to offering premium-quality phone cases and mobile accessories. This Warranty Policy outlines the limited warranty coverage applicable to eligible products purchased from www.foldultra.com.

1. LIMITED WARRANTY COVERAGE

We offer a limited warranty against manufacturing defects on eligible products purchased directly from www.foldultra.com.

This warranty covers defects in:

Material quality
Manufacturing workmanship
Product finishing issues present at the time of delivery or during normal intended use

This warranty applies only to products used under normal consumer conditions and as intended.

2. WARRANTY PERIOD

Eligible products are covered under a 7-day limited warranty from the date of delivery, unless otherwise stated on the product page.

Warranty claims must be raised within 7 days of delivery.

Any claims made after the warranty period may not be accepted.

3. WHAT IS COVERED

This warranty covers:

Manufacturing defects
Improper fitting due to production defect
Defective buttons, cutouts, or alignment caused by manufacturing issues
Product defects affecting normal intended use
Structural defects under normal usage conditions

If the issue is verified and approved, we may offer:

Replacement of the product, or
Refund (only if replacement is unavailable)

4. WHAT IS NOT COVERED

This warranty does not cover:

Damage caused by misuse, mishandling, or negligence
Accidental drops, impact damage, scratches, dents, or cracks after use
Normal wear and tear
Discoloration, coating wear, or aging from regular usage
Damage caused by heat, liquids, chemicals, or improper storage
Incorrect phone model selected by the customer
Damage caused during self-installation or forced fitting
Minor color, texture, or finish variations due to lighting or screen settings
Intentional damage or unauthorized modification

5. HOW TO CLAIM WARRANTY

To request a warranty claim, please contact us at:

📧 Email: foldultracases@gmail.com
📞 Phone: 9152527856

Please include:

Order ID
Product name
Clear description of the issue
Images / video showing the defect

Our team will review your claim and may request additional details if needed.

6. WARRANTY CLAIM REVIEW

Once your claim is received:

We review the issue
Verify the defect
Determine whether it qualifies under warranty
Approve or reject the claim

Approved claims may be resolved through:

Free replacement, or
Refund (if replacement is unavailable)

Claim approval is subject to inspection and verification by our support team.

7. IMPORTANT CONDITIONS

Warranty applies only to purchases made directly from www.foldultra.com
Warranty is limited to the original purchaser only
Warranty is non-transferable
Proof of purchase is mandatory for all claims
Final warranty approval is at the sole discretion of www.foldultra.com

8. LIMITATION OF LIABILITY

This limited warranty is restricted solely to product replacement or refund, as determined by us.

www.foldultra.com shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use the product.