Privacy Policy

PRIVACY POLICY

Last Updated: April 26, 2026

1. INTRODUCTION

This Privacy Policy outlines how www.foldultra.com (“we”, “us”, “our”) collects, uses, processes, and protects your Personal Data when you use our website, mobile applications, and related services (collectively, the “Platform”).

We are committed to safeguarding your privacy and ensuring compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy regulations.

2. WHO WE ARE

www.foldultra.com is engaged in the business of selling and marketing mobile accessories and related products through its online platform and associated sales channels.

Registered Office:
Range Heights, Kadam Nagar, Jogeshwari West,
Mumbai - 400102
Maharashtra, India

3. ROLE WE PLAY

For most activities, www.foldultra.com acts as a Data Fiduciary (also referred to as a Data Controller), meaning we determine how and why your Personal Data is processed.

In limited situations, we may act as a Data Processor on behalf of third-party service providers.

4. PERSONAL DATA WE COLLECT

A. Information You Provide

We may collect the following Personal Data directly from you:

Full name
Email address
Phone number
Shipping and billing address
Account and profile details
Order and transaction details
Payment information (processed securely through third-party payment gateways)

B. Automatically Collected Information

When you use our Platform, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Website usage data (pages visited, clicks, session duration, referring URLs)
Approximate location data
Cookies and similar tracking data

C. Information from Third Parties

We may receive information from:

Payment gateway providers
Delivery and logistics partners
Social login providers (such as Google or Facebook)
Analytics and advertising partners

5. PURPOSE OF DATA COLLECTION

We use your Personal Data for the following purposes:

Processing and fulfilling orders
Managing payments and refunds
Delivering products and services
Providing customer support
Sending order updates and service-related communications
Personalizing user experience and recommendations
Marketing and promotional communications (where permitted by law or with consent)
Improving website functionality, performance, and security
Fraud detection, prevention, and platform protection
Compliance with legal and regulatory obligations

6. LAWFUL BASIS FOR PROCESSING

We process your Personal Data on one or more of the following legal grounds:

Your consent
Performance of a contract (such as order fulfillment)
Compliance with legal obligations
Legitimate business interests, where permitted by applicable law

Where processing is based on consent, you may withdraw such consent at any time by contacting us.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable core website functionality
Remember user preferences
Analyze traffic and website performance
Improve browsing experience
Deliver relevant advertisements and marketing content

You may manage cookies through your browser settings or via our cookie consent banner where applicable.

8. DATA SHARING AND DISCLOSURE

We may share your Personal Data with trusted third parties, including:

Payment gateway providers (such as Razorpay, Cashfree, or similar providers)
Shipping, courier, and logistics partners
Website hosting and technology service providers
Analytics and marketing service providers
Customer support platforms
Legal, regulatory, or government authorities where required by law

We require all third parties to process your data securely and only for authorized purposes.

9. CROSS-BORDER DATA TRANSFERS

Your Personal Data may be transferred to and processed in countries outside India where our service providers operate.

Where such transfers occur, we implement reasonable safeguards to ensure your Personal Data remains protected in accordance with applicable laws.

10. DATA RETENTION

We retain your Personal Data only for as long as necessary for the purposes stated in this Privacy Policy, including:

For as long as your account remains active
For up to 5 years after your last transaction, unless a longer retention period is required by law
As necessary for tax, accounting, dispute resolution, fraud prevention, and legal compliance

After the applicable retention period, your data will be securely deleted, anonymized, or archived as required by law.

11. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your Personal Data, including:

SSL encryption and secure data transmission
Secure servers and firewalls
Access restrictions and authentication controls
Internal monitoring and security practices

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

12. YOUR RIGHTS

Subject to applicable law, you may have the right to:

Access your Personal Data
Correct or update inaccurate information
Request deletion of your Personal Data
Withdraw consent
Object to certain processing activities
File a grievance or complaint

To exercise these rights, please contact us using the details below.

13. CHILDREN’S PRIVACY

Our Platform is intended for individuals aged 18 years and above.

We do not knowingly collect Personal Data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it promptly.

14. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of such third-party platforms. Users are encouraged to review their respective privacy policies before sharing personal information.

15. GRIEVANCE OFFICER

In accordance with applicable law, including the Digital Personal Data Protection Act, 2023:

Grievance Officer – Customer Support
Phone: +91-9152527856
Email: foldultracases@gmail.com

We aim to acknowledge and address grievances within a reasonable period in accordance with applicable law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

17. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or how your Personal Data is handled, please contact us:

Email: foldultracases@gmail.com

By using www.foldultra.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.