Grievance Redressal Policy

GRIEVANCE REDRESSAL POLICY

 

At www.foldultra.com, we are committed to resolving customer concerns in a fair, transparent, and timely manner.

This Grievance Redressal Policy outlines how customers may raise complaints or concerns and how such matters are handled by our support team.

1. GRIEVANCE OFFICER

You may contact our Grievance Officer for any complaints, concerns, or disputes relating to:

  • Orders

  • Payments

  • Refunds

  • Returns / replacements

  • Delivery issues

  • Account-related concerns

  • Privacy and data protection matters

  • Any other customer service issue

Grievance Officer – Customer Support
📧 Email: foldultracases@gmail.com
📞 Phone: +91 9152527856

2. RESPONSE TIME

We aim to acknowledge and respond to all customer complaints within 24 to 72 business hours from the time the complaint is received.

Resolution timelines may vary depending on the complexity and nature of the issue.

Where immediate resolution is not possible, we will provide an update on the status of your complaint.

3. DATA PROTECTION COMPLIANCE

We are committed to protecting your personal information and handling grievances in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

Your personal data is:

  • Collected only for legitimate and necessary business purposes

  • Processed lawfully and fairly

  • Stored using reasonable security measures

  • Shared only with authorized and trusted service providers where necessary

For more details on how we collect and process personal information, please refer to our Privacy Policy.

4. RESOLUTION PROCESS

Upon receiving a complaint or grievance, we follow the process below:

  1. Acknowledgement
    We acknowledge receipt of your complaint through email or phone.

  2. Review & Investigation
    Our team reviews the issue, verifies relevant details, and investigates the matter internally.

  3. Resolution / Update
    We provide a resolution, response, or progress update based on the nature of the complaint.

  4. Closure
    Once resolved, the complaint is marked as closed.

If additional information is required from you, our team may contact you during the resolution process.

5. FAIR RESOLUTION

We aim to handle every complaint:

  • Fairly

  • Promptly

  • Transparently

  • In accordance with our internal policies and applicable law

We reserve the right to reject complaints that are abusive, fraudulent, misleading, or unsupported by reasonable evidence.

6. CONTACT US

For any grievance, complaint, or escalation, please contact:

Grievance Officer – Customer Support
📧 Email: foldultracases@gmail.com
📞 Phone: +91 9152527856

At www.foldultra.com, we value your trust and are committed to ensuring a smooth, secure, and reliable customer experience.